1. Cancellation and exchange
1.1 Once an order has been placed through our website, you can cancel or change your order by sending us an email.
1.2 Once an order has been packaged, it cannot be canceled or changed; instead, the order must be returned to us in accordance with paragraph 10 below. Since our goods are sent from Asia, there may be longer transit times over which we have no influence. If the goods (s) are already on their way to you, cancellation is not possible. Please wait for you to receive the goods and return them to us. Of course, you can still inform us in advance of your revocation. In order to guarantee the fastest possible return, we ask you to send us a shipping confirmation.
Early refund is possible no earlier than 16 weeks after receipt of the order if the goods are not received.
1.3 Since we work with a fully automatic system, orders are triggered immediately after sending. It is therefore unfortunately not possible to interrupt the shipping process until delivery, so that a refund before receipt of the goods is only possible up to 24 hours after order.
2. Return and Refund
2.1 Our return policies are part of these Terms and Conditions, on the basis of which you can access and use our website.
2.2 If you are not completely satisfied with your order, you can send an email informing us of the product to be returned and returning the product to us. The withdrawal period is 30 days from the date on which you or a third party named by you, who is not the carrier, have taken possession of the last goods. hat.
2.3 Return and costs are to be covered and paid by the customer.
2.4 The product must be received by us in order for the customer to be entitled to a refund. We will check the returned product on arrival.
2.5 You ensure that the product is sent to us in the same condition as you received it and that it is properly packaged. The product must be unused, the product labels must not have been tampered with and the product must be in the original packaging. If a product is returned to us in an unsuitable condition, we reserve the right not to accept the return of the product. If a product is returned to us in a damaged state, we reserve the right not to accept the return of the product.
2.6 Our processing time for returns depends on your order.
2.7 If we are satisfied with the condition of the returned product, we will send you an email approving your return. A refund will be issued shortly on the payment method used for the order after we send you a notification of your approval of your return. There is no fee for the storage of the product.
2.8 The revocation is complete when the physical goods have been received by us.
2.9 Since our goods are sent from Asia, there may be longer terms over which we have no influence. If the goods (s) are already on their way to you, a revocation is not possible. Please wait for you to receive the goods and return them to us. Of course, you can still inform us in advance of your revocation. In order to guarantee the fastest possible return, we ask you to send us a shipping confirmation. Early refund is possible at the earliest 16 weeks after receipt of the order if the goods have not been received.
1.2 Once an order has been packaged, it cannot be canceled or changed; instead, the order must be returned to us in accordance with paragraph 10 below. Since our goods are sent from Asia, there may be longer transit times over which we have no influence. If the goods (s) are already on their way to you, cancellation is not possible. Please wait for you to receive the goods and return them to us. Of course, you can still inform us in advance of your revocation. In order to guarantee the fastest possible return, we ask you to send us a shipping confirmation.
Early refund is possible no earlier than 16 weeks after receipt of the order if the goods are not received.
1.3 Since we work with a fully automatic system, orders are triggered immediately after sending. It is therefore unfortunately not possible to interrupt the shipping process until delivery, so that a refund before receipt of the goods is only possible up to 24 hours after order.
2. Return and Refund
2.1 Our return policies are part of these Terms and Conditions, on the basis of which you can access and use our website.
2.2 If you are not completely satisfied with your order, you can send an email informing us of the product to be returned and returning the product to us. The withdrawal period is 30 days from the date on which you or a third party named by you, who is not the carrier, have taken possession of the last goods. hat.
2.3 Return and costs are to be covered and paid by the customer.
2.4 The product must be received by us in order for the customer to be entitled to a refund. We will check the returned product on arrival.
2.5 You ensure that the product is sent to us in the same condition as you received it and that it is properly packaged. The product must be unused, the product labels must not have been tampered with and the product must be in the original packaging. If a product is returned to us in an unsuitable condition, we reserve the right not to accept the return of the product. If a product is returned to us in a damaged state, we reserve the right not to accept the return of the product.
2.6 Our processing time for returns depends on your order.
2.7 If we are satisfied with the condition of the returned product, we will send you an email approving your return. A refund will be issued shortly on the payment method used for the order after we send you a notification of your approval of your return. There is no fee for the storage of the product.
2.8 The revocation is complete when the physical goods have been received by us.
2.9 Since our goods are sent from Asia, there may be longer terms over which we have no influence. If the goods (s) are already on their way to you, a revocation is not possible. Please wait for you to receive the goods and return them to us. Of course, you can still inform us in advance of your revocation. In order to guarantee the fastest possible return, we ask you to send us a shipping confirmation. Early refund is possible at the earliest 16 weeks after receipt of the order if the goods have not been received.
3. Steps to cancel
1. Please request the cancellation form from our support and return it to us completed, signed and scanned.
2. Request the return address with our customer service.
Please use only one return method with tracking number so that we can assign your return. In this way, you will inform us in advance about the return and the received goods can be clearly assigned to the correct order. Only in this way can we guarantee a quick refund. Upon receipt of the return we will be informed of the receipt and the refund can be made. Please only use a shipping method with tracking number for the return so that we can assign your return.